Wednesday, March 31, 2010

Hertz And Other Car Hire Traps

In general, all the fears that damage property of another person, except the cost is a factor of guilt, for example, your friend lets you use your vacation home, your child breaks the glass coffee table. Yes, it replaces, but still feel very guilty. We, as travelers conservative, gentle and safe in South Africa offer our trust, is unfortunately often abused.Accommodation is one thing, a bed, after all, a bed or is it? A piece of pink (fish) is always one who says he is? Wine is what the label says, all that glitters is, after all, gold. What about travel and car rental, such as loans over the holiday home, rent a car is essentially a loan. Now I have a history with respect to car hire, Hertz, which used to be my preferred rental company, locally and internationally, has allowed me to borrow one of their vehicles, yes, one is actually owned by someone else was in this case, the payment and also a little complicated contract "is forced to sign, while the bank, usually with a queue of other passengers waiting for their turn patiently. Sign this, sign here, initial here, that option, waive this in the first six spaces for saying this and that and only in passing, are charged to your credit card for R5000 or whatever the small print says this If only a car or take the disaster tsunami of some sort. It is true, I read that our staff and standard insurance policies typically cover any eventuality, including the risks of car rentals and, further, that rental companies make more money selling insurance than unnecessarily charterers do not rent it, I wonder if there is some truth in this, it remains a story for another day. As mere mortals, we know, after all, we are dealing with well known companies and apparently respectable, quite effective to pay off the shiny glass buildings near the arrivals at airports - are signed with the instructions. In the next example we consider unpleasant experience with the Hertz car rental, airport of Cape Town, South Africa, the records provide an additional form of support and declaration of a certain "Willie" that the vehicle had been inspected by staff, some damage has been found, much, in fact, "this vehicle has had a lot of damage already," said clearly , and this is indicated on this form, please sign here, he said, while still at the "you can call us if you want to do another test when the car". My first mistake was to rely on their personal and professional if he had been diligent in their duties, as the ship, but despite this, and I can not ask that the car was lifted on a crane to diligently complete control I walk right into a vertical position control of the vehicle while parked and , among others. I could not see a scratch on the right front fender, perhaps as a result of a previous tenant scrape the bottom on a sidewalk and parking, which is a bit "hidden under the curve of the front right. Taking into account (a trust) of the mark Hertz (b) small space for support, after all, I met in front of me and can not be expected to clean the car door next to the jacket, while the coding on all fours and (c) is an obvious hurry to leave the airport grounds, all contributors to my inability to notice the scratches. You can imagine the rest of the story, when the vehicle was inspected by staff of Hertz in returns, incredibly agile young man discovered zero when the car was parked in an open process, not in a confined space and limited space, the because of this small scratch (as opposed to the detriment of others) has been credited to me formally in a letter received by e-mail immediately after my return. The words "Your account will be charged" are used, there is no such thing as we have three claims for damages and says to forward this youor maybe "sorry, and inform you for your input. And now, I go to this debate as a matter of legal principle and public, I refuse to accept blame, moral or physical, took me over thirty years, has just scratched a car in my life and I am ready to shoot this. Hertz can not prove that condone deliberate practice, deliberate, or have systems

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